Customer experience is at the core of recovery and rebound for travel, hospitality, and real-estate industries. Customer acquisition, retention, and loyalty are defined by the experiences you offer. Crafting seamless customer experience in the high safety, low contact, increasingly regulated, and completely digital world requires more than a patchwork of technology solutions. One of the biggest lessons learned during a pandemic is that technology investments must drive business transformation, equipping you to do more with less. Shoots of recovery are already seen. WTTC report suggests recovery of over 100 million jobs in 2021
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