Operational efficiencies, clear visibility across the business cycle, and strong collaboration among different functions define resilience in these unprecedented times. The COVID-19 outbreak has sent tremendous shockwaves across global supply chains, distribution systems, and freight carriers. An International Air Transport Association (IATA) report has revealed that despite small signs of recovery, international cargo volumes fell 7.7% in November 2020 compared to 2019. However, the recent trend points to a steady revival in demand for air cargo. Moving past unprecedented disruptions in the supply chain, freight planning
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